Terms of Purchase
Terms of Purchase
Order Acceptance and Contract Formation
All orders submitted by you constitute offers to purchase products under the terms and conditions set forth herein. Your offer becomes binding upon submission, but a contract of sale is not consummated until we have expressly accepted your order. Acceptance may be manifested by our dispatch of the ordered products, by our issuance of a formal order acceptance confirmation that explicitly states that your order has been accepted, or by our commencement of performance under the contract. The mere acknowledgment of receipt of your order, whether by automated email or otherwise, does not constitute acceptance and creates no contractual obligation on our part to fulfill the order.
We maintain the right, exercisable in our sole and absolute discretion, to decline any order without providing a detailed explanation. Grounds for declination may include the unavailability of inventory, discrepancies in pricing or product information, inability to verify payment authorization, shipping restrictions to certain destinations, orders that appear to be placed for commercial resale without authorization, or any other circumstance that we reasonably determine makes fulfillment inadvisable or impractical. Should we elect not to accept your order, we shall endeavor to notify you in a timely manner through the contact information associated with your account or order.
The contract formed upon our acceptance of your order comprises these terms of purchase, our privacy policy, our return policy, and any other policies expressly incorporated by reference, together with the specific terms confirmed in your order. This integrated contract represents the complete and exclusive statement of the agreement between the parties and supersedes all prior communications, representations, and understandings. No variation of these terms shall be effective unless expressly agreed in writing by an authorized representative of our company. Any terms or conditions proposed by you that are additional to or different from these terms are expressly rejected.
By completing a purchase on https://www.pampers.com/en-us, you affirm that you possess the legal capacity to contract and that all information supplied in connection with your order is truthful, accurate, and complete. You undertake to maintain the confidentiality of your account credentials and to accept responsibility for all orders placed through your account. We shall be entitled to rely on the accuracy of the information you provide and shall not be responsible for any consequences arising from inaccurate or incomplete information. If we determine that false information has been provided, we reserve the right to terminate your account and cancel all pending orders.
Orders constitute personal, non-transferable agreements. You may not assign, transfer, or otherwise delegate your rights or obligations under any order without our prior written consent. We may assign our rights and delegate our obligations under any order to any affiliated entity or to any third party in connection with a merger, acquisition, corporate reorganization, or sale of substantially all of our assets. Any attempted assignment or delegation in violation of this provision shall be null and void. The terms of each order shall be binding upon and inure to the benefit of the parties and their respective permitted successors and assigns.
Pricing and Payment Terms
The prices listed for products on our website are stated in United States dollars and are subject to change at any time without prior notice. The price applicable to your order is the price displayed at the time you submit your order, subject to correction of manifest errors. Price changes will not affect orders that have already been accepted, except in cases of obvious or manifest pricing errors. We undertake no obligation to honor prices that a reasonable person would recognize as erroneous, including prices that are substantially below the prevailing market price for comparable products.
You agree to pay all charges incurred in connection with your order, including the price of the products, applicable shipping and handling fees, and any taxes, duties, or other governmental charges imposed on the transaction. We calculate and display estimated shipping charges during checkout based on the information you provide. Final shipping charges are confirmed upon order acceptance. International orders may be subject to customs duties, import taxes, and brokerage fees imposed by the destination country, which are your sole responsibility. We have no control over these charges and cannot predict their amount.
Payment is due at the time of order placement. We accept payment through the methods displayed on our checkout page, which may be modified from time to time. Your provision of payment information constitutes authorization for us, or our designated payment processor, to charge the total order amount to your selected payment method. In the event that payment is declined or reversed after we have shipped your order, you remain obligated to pay all amounts due. We reserve the right to pursue all available remedies to collect unpaid amounts, including engaging third-party collection services and reporting non-payment to credit reporting agencies.
We utilize commercially reasonable security measures to protect your payment information during transmission and storage. However, no method of electronic transmission or storage is completely secure, and we cannot guarantee the absolute security of your data. You acknowledge and accept the inherent risks associated with conducting transactions over the internet. We recommend that you take appropriate precautions to protect your own devices and credentials, including using strong passwords, maintaining updated security software, and avoiding public networks when conducting financial transactions.
All promotional offers, including discount codes, coupon codes, and special pricing events, are governed by the specific terms announced in connection with each offer. Unless otherwise stated, promotions are valid only for the specified period, are limited to one use per customer or household, cannot be applied retroactively to previous purchases, and cannot be redeemed for cash or credit. We reserve the right to modify, suspend, or terminate any promotion at any time without liability. Promotions are void where prohibited by law and may be subject to additional terms and restrictions as communicated at the time of the offer.
Product Availability and Accuracy
We endeavor to present our product offerings as accurately as possible through descriptions, specifications, images, and other content. However, the actual product you receive may exhibit minor variations from the representations shown on our platform due to factors including manufacturing tolerances, natural material variations, and the inherent limitations of digital display technologies. We do not guarantee that the colors, textures, or details of products as they appear on your display device will correspond precisely to the physical items. If you require absolute precision for a particular application, we recommend contacting us for additional information before placing your order.
Our inventory availability indicators are updated periodically but may not reflect real-time stock levels with complete accuracy. Products displayed as available when you place your order may become unavailable due to simultaneous purchases or inventory discrepancies before your order is processed. We employ automated inventory management systems designed to minimize such occurrences, but we cannot eliminate them entirely. When a product becomes unavailable after your order has been accepted, we will inform you of the situation and offer the choice between waiting for restocking, selecting a substitute product of comparable value, or receiving a prompt full refund.
We expressly reserve the right to discontinue any product, modify product specifications, or limit the quantity of products available for purchase at any time without liability to you or any third party. Product availability is not guaranteed, and we make no commitment to maintain inventory of any specific item. The appearance of a product on our platform does not constitute a warranty or representation that the product will be available when you seek to purchase it. We encourage customers to place orders for desired items promptly, as popular products may sell out without notice.
The content provided through https://www.pampers.com/en-us is intended for general informational purposes and should not be relied upon as the sole basis for making purchasing decisions. While we take care to ensure the quality and accuracy of our content, we do not warrant that product information is free from errors, omissions, or inaccuracies. You are encouraged to consult multiple sources of information and to contact our customer service representatives with any specific questions before completing your purchase. Our customer service team is trained to provide supplementary product information and to assist with making informed selections.
Order Cancellation and Modifications
Orders may be canceled or modified by you only if we receive your request before the order enters the fulfillment process. Because we prioritize order processing speed, the window for modifications is limited. We will accommodate cancellation and modification requests to the extent commercially practicable, but we make no guarantee that any particular request will be honored. To request cancellation or modification, you must contact our customer service department through the designated channels and provide sufficient information to identify your order. Verbal requests and requests submitted through unofficial channels may not be honored.
We are entitled to cancel any order, in whole or in part, for any reason permitted by law. Grounds for cancellation by us include product discontinuation, supply chain disruptions, quality control concerns, suspicion of fraudulent or unauthorized transaction, violation of our terms, inability to deliver to the specified address, and force majeure events including natural disasters, labor disputes, governmental actions, and other circumstances beyond our reasonable control. Upon cancellation by us, we shall refund all amounts paid for the canceled products, and such refund shall constitute your sole and exclusive remedy.
Orders that have been dispatched cannot be canceled or modified. If you wish to return products after delivery, you must initiate the return process in accordance with our published return policy. Return eligibility, timeframes, and procedures vary by product category and are subject to the terms in effect at the time of purchase. Products that have been used, altered, or are missing original packaging may not be eligible for return. You are responsible for return shipping costs unless the return is due to our error or a product defect covered by warranty.
Shipping address modifications requested after order placement will be accommodated only if the order has not yet been dispatched. We are not responsible for packages delivered to addresses that you provided incorrectly or that you failed to update. If an order is returned to us because the shipping address was incorrect, incomplete, or undeliverable, you will be responsible for the cost of reshipment. Refunds for undeliverable orders will be processed net of all shipping costs incurred by us in both the outward and return journeys, as well as any applicable restocking fees.
Limitation of Liability
Our liability to you in connection with any product purchased through our platform is strictly limited. We shall not be liable, under any legal theory, for indirect, special, incidental, consequential, exemplary, or punitive damages of any kind, including damages for lost profits, lost revenue, lost savings, loss of data, loss of use, business interruption, or damage to goodwill, whether arising from breach of contract, tort, strict liability, or otherwise, and regardless of whether we were advised of the possibility of such damages. You acknowledge that this limitation is a material term of our agreement.
In no event shall our aggregate liability arising from or relating to any product or transaction exceed the total amount actually paid by you for that product. If any product fails to conform to its description or proves defective, your exclusive remedy shall be, at our option, repair, replacement, or refund of the purchase price. This limitation of remedies reflects the allocation of risk agreed upon by the parties and has been taken into account in determining the prices charged for our products. You agree that the prices would be substantially higher if we were required to accept greater liability.
The limitations and exclusions of liability set forth in these terms shall apply to the fullest extent permitted by applicable law. Some jurisdictions do not allow the exclusion or limitation of certain damages, so some of the above limitations may not apply to you. In such jurisdictions, our liability shall be limited to the maximum extent permitted by law. Nothing in these terms is intended to exclude or limit our liability for death or personal injury caused by our negligence, for fraud or fraudulent misrepresentation, or for any other matter for which liability cannot lawfully be excluded or limited.
You acknowledge that the internet and electronic communications are inherently subject to interruption, delay, and security vulnerabilities. We shall not be liable for any damages arising from your inability to access our platform, delays in order transmission or processing, communication failures, or unauthorized access to your account resulting from your failure to safeguard your credentials. You are responsible for maintaining appropriate backup systems and alternative arrangements to address the possibility of system unavailability or data loss.
These terms and the relationship between the parties shall be governed by and construed in accordance with the laws applicable to our principal place of business, without giving effect to principles of conflicts of law. Any legal action or proceeding arising under or relating to these terms or any transaction on https://www.pampers.com/en-us shall be brought exclusively in the courts of competent jurisdiction where our company maintains its headquarters. You irrevocably consent to the personal jurisdiction and venue of such courts and waive any objection based on inconvenient forum.